At trysorea™, we want customers to have a clear and straightforward process if they need to return an eligible item.
We offer a 30-day return period for eligible products.
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, provided that the conditions outlined below are met.
HOW TO REQUEST A RETURN
To request a return, please contact our Customer Support team and include:
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your order number;
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the reason for your return;
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photos of the product and packaging if the item arrived damaged, defective, or incorrect.
Customer Support
Email: contact@trysorea.com
Our team will review your request and, if the return is approved, provide you with the necessary return instructions.
Please do not send a return before receiving approval from our support team.
RETURN METHOD
Once your return request has been approved:
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Pack the item securely, preferably using its original packaging.
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Include your order number inside the package.
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Send the package using a shipping service that provides tracking.
Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
trysorea™ cannot be held responsible for returned packages that are lost in transit when no valid tracking information is available.
RETURN ADDRESS
Approved returns should be sent to:
42 Kingsway Industrial Estate
Manchester, M17 1AB
United Kingdom
Please make sure your return has been approved by our Customer Support team before shipping any product to this address.
RETURN ELIGIBILITY
To qualify for a return, the product must generally meet the following requirements:
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the item must be unused and in substantially the same condition in which it was received;
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the item should be returned in its original packaging whenever reasonably possible;
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valid proof of purchase must be provided, such as an order number or order confirmation.
For hygiene and safety reasons, certain opened or used products may not qualify for a refund.
RETURN SHIPPING
Return shipping costs are the customer's responsibility unless the item was delivered damaged, defective, or different from what was ordered.
We strongly recommend using a trackable shipping service for all returns.
trysorea™ is not responsible for returned packages that are lost by the carrier before reaching our return location.
REFUNDS
Once your returned item has been received and inspected, we will inform you whether your refund has been approved or declined.
If your refund is approved:
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the refund will be issued to the original payment method used for the purchase;
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after the refund has been processed by us, it may take approximately 5–10 business days to appear on your account, depending on your bank, card issuer, or payment provider.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or contains the wrong item, please contact us within 48 hours of delivery.
Please include:
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your order number;
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a clear description of the problem;
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photographs of the product and its packaging.
Our Customer Support team will review the information provided.
If the issue is confirmed, we may arrange an appropriate replacement or refund.
ORDER CANCELLATIONS AND CHANGES
Orders are processed quickly after they are placed.
You may request a cancellation or modification within 24 hours of placing your order by contacting:
We will make reasonable efforts to process your request.
However, once an order has entered processing or has already been shipped, we may no longer be able to cancel or modify it.
LOST PACKAGES
Orders are generally expected to arrive within approximately 5–10 business days, depending on the destination.
If your order has still not arrived within 30 days after shipment, please contact our Customer Support team.
We will review the available tracking information and, where appropriate, open an investigation with the relevant shipping carrier in order to help resolve the situation.
POLICY ABUSE
trysorea™ reserves the right, where permitted by applicable law, to refuse a return, replacement, or refund in cases involving:
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fraudulent or misleading claims;
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abuse of the return or refund process;
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repeated misuse of our policies;
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evidence of intentional damage or manipulation of a product or order.
Each situation may be reviewed individually before a final decision is made.
Last updated: August 21, 2026